RETURN POLICY

We hope you enjoy your order! However, if you’re not completely satisfied, we’ve streamlined the return process to make it hassle-free.

This document outlines our product return policies and is an integral part of our Terms of Sale. It should be reviewed alongside those Terms.

You have the option to cancel your order within 14 days from the delivery date.

If you receive a damaged, defective, delayed or undelivered item, please refer to our Refund Policy.

Here are the steps to initiate a return:

How to return a product:

    1. Submit a support ticket from My Account -> Orders within 14 days of receiving the product, indicating your decision and stating the reason for the return.

    2. Once your support ticket is received, the Seller will provide you with the shipping address. It is your responsibility to send the package to this address.

    3. The Seller will assess the product upon reaching their warehouse to ensure it meets quality and hygiene standards for a return.

    4. If the return is approved, the Seller will promptly process a refund for your purchase.

    5. If the Seller determines that the product is not eligible for return, they will not ship it back to you. If you wish to retrieve the package, arrange for a delivery personnel to collect it from the Seller.

Note that customized products, gift cards, and free gifts cannot be returned or exchanged.

We appreciate your business and strive to make your shopping experience as seamless as possible.

Please carefully review the following terms:

    • Products can be returned within 14 days from the product delivery.
    • Upon arrival at the Seller’s warehouse, returned items will undergo inspection and/or testing to ensure they meet the return eligibility criteria mentioned above. If the item passes the Seller’s quality check, a refund will be processed. However, if the Seller’s inspection reveals that the returned item is not eligible for return or does not meet the specified requirements, the Seller will reject the return and withhold a refund or credit.
    • Original shipping and handling fees are non-refundable.
    • Refunds will exclusively be provided for items eligible for return. The refund will be processed through the original payment method. Banks or Payment gateways fees will be deducted from the return amount.
    • You are responsible for covering the costs of return shipping and handling fees.
    • Ensure that you do not inadvertently include any items not purchased on the from the Seller in your return package. The Seller will not be liable for returning those items to you.
    • To facilitate a seamless and timely refund process, verify that the item(s) you are returning precisely match the details listed on your return request. Any disparities may result in delays or hinder the Seller’s ability to process your return.
    • Body jewelry is considered a personal product and is shipped in sealed packaging for hygienic reasons. Do not open, use, wear, or wash it; otherwise, a refund will not be issued. The jewelry must be returned in its original packaging, with safety seals, labels, and tags intact, unopened, and unaltered.